Privacy Policy

Last updated: October 19, 2025

This Privacy Policy describes how Backuetendonen ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website https://backuetendonen.shop ("the Website") or interact with our services, including purchasing plants, attending workshops, or subscribing to our newsletter.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Important Note: By using our Website and services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, postal address, phone number
Account Information: Username, password, account preferences
Payment Information: Credit card details, billing address (note: full payment card details are processed securely by our payment processors and are not stored on our servers)
Order Information: Products purchased, order history, delivery preferences
Communications: Queries, feedback, and correspondence with our team

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and usage, including:

Device Information: IP address, browser type and version, operating system, device type
Usage Data: Pages visited, time spent on pages, links clicked, products viewed
Location Information: General geographic location based on IP address
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookies Policy for details)

2. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Types of Data Used	Legal Basis
Process and fulfill orders	Contact information, payment information, order information	Performance of a contract
Provide customer service	Contact information, order information, communications	Performance of a contract, legitimate interests
Send newsletters and marketing communications	Contact information, preferences	Consent
Improve our products and services	Usage data, communications, feedback	Legitimate interests
Ensure security and prevent fraud	Device information, usage data, payment information	Legal obligation, legitimate interests
Comply with legal obligations	As required by applicable law	Legal obligation

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Shipping and fulfillment services
Customer service providers
Marketing and analytics providers
IT and cloud service providers

These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with other third parties when we have your consent to do so.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information about you.
Deletion: You may request that we delete your personal information in certain circumstances.
Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
Objection: You may object to our processing of your personal information in certain circumstances.
Withdraw Consent: If we are processing your personal information based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

Following the unsubscribe instructions in any marketing email we send
Contacting us using the details provided below
Updating your communication preferences in your account settings (if applicable)

7. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to countries outside of Australia, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

8. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the "Last updated" date at the top of this page and notify you as required by applicable law.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Backuetendonen
19 Riverbend Crescent
Hobart TAS 7000
Australia
Email: [email protected]
Phone: +6473198562

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This Privacy Policy was last updated on October 19, 2025.